Terms of Sale/service – tryneurolab.com

Company Name : POLLY CASTLE SAS
7 Rue de Partanaïs, 31650 Saint-Orens-de-Gameville

1. Scope
These Terms of Sale govern all purchases made through this website. By placing an order, you agree to be bound by these terms, which form a legally binding agreement between you and the seller.

2. Products
The products sold on this website are dietary supplements and related health products. Product descriptions are provided for informational purposes and may be subject to change. While we aim for accuracy, we do not guarantee that descriptions, images, or other content are error-free.

3. Orders
Orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for reasons including suspected fraud, shipping restrictions, payment issues, or violations of applicable regulations.

4. Pricing
All prices are listed in local currency or USD/EUR depending on your location or choice. Prices include applicable taxes unless otherwise stated. Shipping fees are calculated at checkout and added to the final total. We reserve the right to modify prices at any time without notice.

5. Payment
Payment must be made in full at the time of order via the secure payment options available on the site. We accept most major credit/debit cards and secure payment platforms. All transactions are processed securely using encryption protocols.

6. Shipping & Delivery
Products are shipped to the address provided during checkout. Estimated delivery times are provided for convenience and may vary depending on location, customs processing, and carrier delays. We are not responsible for delays beyond our control.

6.1 Customs & Import Duties
You are responsible for checking your country's import regulations. Any customs fees, duties, or taxes incurred upon delivery are the responsibility of the buyer.

7. Returns & Refunds
Due to the nature of supplements, returns are only accepted for sealed, unused products in their original packaging, and only within the timeframe required by applicable consumer protection laws. Refunds are processed once the product is returned and inspected.
For return inquiries, please contact 📧 hello@tryneurolab.com.

8. No Medical Claims
Products are not intended to diagnose, treat, cure, or prevent any disease. Information on this website is not medical advice. Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

9. Product Use
By purchasing, you confirm that you are of legal age to buy dietary supplements in your jurisdiction and that you will use the product as instructed. Misuse or overuse is at your own risk.

10. Limitation of Liability
To the maximum extent permitted by law, the seller shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the products or this website.

11. Data Protection & Privacy
We collect and process personal data in accordance with our Privacy Policy. Your information is used solely for order processing, customer service, and site optimization. We do not sell or share your data with third parties without your consent, except where legally required.
If you have privacy concerns, please contact 📧 hello@tryneurolab.com.

12. Force Majeure
We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, customs delays, pandemics, supplier issues, or internet outages.

13. Governing Law
These Terms are governed by the applicable laws of the country or region in which the seller is established. Any disputes shall be resolved in accordance with those laws.

14. Subscription & Return

All subscriptions require a minimum commitment of two (2) billing cycles. You may cancel only after your second successful payment.

No early cancellations or refunds are permitted before the second billing cycle is complete.

To keep subscriptions simple and cost-effective, all orders placed with a bundle quantity greater than one will be automatically adjusted to one (2) unit if the order contain more than 2 starting with the first subscription rebill, at a discounted price of 48.88$ per unit

If you would prefer to continue receiving a multi-unit bundle, please email our support team at 📧 hello@tryneurolab.com and we will arrange bundle pricing for you.

If a subscription is adjusted by us, we will select the first flavor/product you originally chose and continue to ship that each cycle, unless you update your preferences in your subscription portal or by contacting support.

We reserve the right to make adjustments to prevent billing issues and to ensure subscriptions remain active and compliant with our system requirements.

Your payment details are stored securely and will be charged on your selected delivery frequency, unless prepaid. Some subscriptions may auto-renew unless canceled after the second billing cycle.

Any attempt to initiate a chargeback or dispute before completing the two-cycle minimum is a violation of our Terms. We will provide proof of your agreement to this policy in all disputes.

You may manage your subscription using the link provided in your order confirmation emails or by contacting our support team at 📧 hello@tryneurolab.com.

15. Contact
If you have any questions about your order, these Terms, or your subscription, please contact our customer service team at 📧 hello@tryneurolab.com.
We aim to respond to all inquiries within 24–48 business hours.